Email hello@lutly.app and we reply within 1 business day. Include your camera model and what happened.
Check the clip plays in Photos first. If it does and the app still will not open it, email the camera model and the clip length and we will look at it.
Free up storage on the phone and try the clip again on its own. If it fails again, email the camera model and roughly how long the clip is.
Tap restore purchase first. If that does not clear it, email the Apple receipt and we will sort it out.
Open settings in the app and tap restore purchase. It uses the Apple ID that bought it, so make sure you are signed in with the same one.
Your clips are never uploaded, so there is nothing on a server to delete. Deleting the app removes everything it stored on the phone. If you signed up with an email, email us and we will delete that record.